POSTED: December 18th, 2025
INSIDE SALES / COUNTER SALES REPRESENTATIVE
PACIFIC SUPPLY HOUSE is a leading HVAC/Hydronic/Controls Distribution Company servicing professionals with quality equipment, parts and exceptional customer service. We pride ourselves on knowledgeable staff, strong relationships and dependable solutions that help our customers succeed.
POSITION SUMMARY
We are seeking a motivated and customer-focused Inside Sales / Counter Sales Representative to join our team. This role is the front line of our business-supporting walk-in customers, handling phone and email inquires on our entire product line up, processing orders, and providing product knowledge and solutions for our customers.
KEY RESPONSIBILITIES
- Assisting customer by phone and in person with product selection, pricing and availability
- Process orders, quotes, returns and credits accurately and efficiently
- Provide technical support and basic troubleshooting for equipment and parts
- Build and maintain strong relationships with our customers
- Coordinate with the shipper/receivers to ensure timely order fulfillment
- Maintain accurate customer records and follow-up on orders, open quotes and backorders
- Promote current specials, new products and value-added services
- Maintain a clean, organized counter and showroom area
Qualifications
- HVAC/Plumbing industry experience (Distribution, Rep Agency, Manufactured Rep, Technician)
- Strong customer service and communication skills
- Ability to multitask in a fast paced environment
- Basic understanding of HVAC/Hydronic, parts and terminology
- Proficiency with computers and order entry
- Sales-oriented mindset with attention to detail
How to Apply
Please submit your resume to curtp@pacificsupplyhouse.com